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PAYMENT TERMS All fees are payable on arrival. We charge for day of arrival and day of collection. Your cat or dog's kennel will be available for your use from 8:30 am on your arrival day until 6:00 pm on your day of departure. Any animal not collected by 6:00 pm will be subject to a charge of one extra day's boarding. Payment may be made by Cash or Cheque. A charge of £20.00 will be made for all cheques returned, not in order for immediate payment. We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at the time of boarding. INSURANCE Your pet is covered by 'Pet Plan Sanctuary' insurance while in our care. This insurance does not cover pre-existing conditions. INOCULATIONS DOGS must be fully inoculated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza, and must have had a booster injection within the previous twelve months. We do not insist that you have your dog inoculated against canine infectious bronchitis (Kennel Cough). As there are a number of bacteria which cause this problem, it has been found that dogs who have been inoculated have still caught the disease. Also the method of administration is particularly unpleasant (drops in the nose) and some dogs refuse to have it done more than once. We suggest you discuss this matter with your veterinary surgeon. If you decide to have this inoculation, it must be done at least three weeks prior to arriving at the kennels. CATS must be fully inoculated against Feline leukaemia, Feline infectious enteritis, Feline viral rhinotracheitis (Feline Herpes Virus) and Feline calicivirus, and must have had a booster injection with the previous twelve months. ABANDONED ANIMALS In the event of an animal not being collected or boarding fees not being paid, the proprietor may dispose of the animal concerned after giving 14 days notice to the owner, or his representative at their last known address. BELONGINGS Everthing your cat or dog requires for his/her stay at Anacan is provided. While we have a plentiful supply of toys, bringing one of your pet's favourite toys or blanket may help it settle in, particularly if it is their first stay with us. EARLY RETURNS AND CANCELLATION FEES We do not give credits for early returns; you must pay for the period booked. Due to problems in the past with no-shows and last-minute cancellations at peak periods (Christmas & bank holidays), we now require a £50 non-refundable deposit for each week booked. BANK HOLIDAYS The office is closed for all bank holidays; therefore animals cannot arrive or depart on those days. |
| Please note: We do not take bookings by email. All bookings must be made by telephone and availability confirmed verbally by a member of our staff. Telephone us on 01754 811 232 before our closing time of 6:00 pm. We do not answer the phone after this time, or on Bank Holidays. If you ring after 6:00 pm or on a Bank Holiday, you can leave a message on our answerphone, along with your daytime phone number and we will ring you back the following day. |
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